FAQs

Evangeline Downs September 2025 Hello Fall Gift Station

Connect with the Evangeline Downs Hello Fall Gift Giveaway Customer Service Team only for questions regarding the gift program, which include the following: 

Order status inquiry

Defective/Damaged item upon delivery

Event Customer Service Team Phone Number: 888-689-6689

Event Customer Service Email: EVDcustomerservice@giftstation.co

Hours of Operation: Monday- Friday 8:00 AM to 5:00 PM Central Time, excluding holidays

Frequently Asked Questions

How are gifts redeemed? 

Invited guests who swipe their players card at the kiosk to get a gift voucher and present voucher at designated event area will receive Gift Station code card. After a code is received, guests can visit evangelinedowns.giftstation.co by using the QR code located on the code card and browse the selection of gifts and either:

FOR 1 CREDIT GIFT REDEMPTION: Add the 1 Credit gift selection to their shopping cart, enter in shipping information and place their order.

FOR 3 CREDIT GIFT REDEMPTION: Add each 1 Credit code to their account each week without placing any 1 Credit gifts in the cart or redeeming any 1 Credit gifts. Add the 3 Credit gift selection to their shopping cart, enter in shipping information and place their order.

How will an order be shipped? 

Most items are shipped via ground service direct to guest homes. Signatures may be required at the time of delivery. Order processing will begin after the event concludes on September 26, 2025.

Can I send my gift to a PO Box?

No, PO Boxes cannot be used as a delivery address. If a guest only has access to a PO Box, contact the Customer Service Team at 888-689-6689, EVDcustomerservice@giftstation.co, or work with the Evangeline Downs Boyd Rewards Team to coordinate delivery of your gift to Evangeline Downs. After delivery details are coordinated and the gift is delivered, the gift will be available for pickup at Sky River for 30 days.

How long will it take to receive an order? 

Evangeline Downs and its fulfillment vendor will try to fulfill guest orders promptly after the event concludes on September 26, 2025. Delivery lead time for items is usually 3 to 4 weeks. The delivery of some gift items may be delayed due to unforeseen circumstances, and items may be subject to change. 

Can a guest cancel an order once it is placed? 

Once the order is submitted, returns, cancellations, refunds, or exchanges are prohibited.

Will confirmation emails be sent to the guest? 

Yes, order confirmation emails will be sent upon order placement and shipping confirmation emails will be sent upon order shipment.

Does a guest have to pay shipping, handling, and sales tax charges for items ordered? 

No, shipping, handling, and sales tax are included in the redemption. 

Is an email address required? 

An email address is required. Your email address will be used for your unique account sign-in and so an order confirmation email can be sent. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and provide details regarding fulfillment, shipment, and delivery.

Is a telephone phone number required? 

A telephone number is not required, though providing a telephone number is highly recommended. Certain guest contact information is shared with our fulfillment vendor, who may contact the guest directly regarding their gift and the details regarding fulfillment, shipment, and delivery of the gift. In addition, it is used as an alternative contact if a guest cannot be reached via email.